Your personal data belongs to you. This policy explains exactly what wbet collects, why we collect it, how it is protected, and the rights you hold over your own information.
Summary Notice: wbet is committed to protecting the privacy and security of all Member data. This Privacy Policy explains what personal information we collect from users of the wbet platform (https://wbet.cam), how that information is used, with whom it may be shared, and what rights you hold. By registering an Account or using our services, you consent to the data practices described herein. If you have questions at any point, please contact us at [email protected].
wbet ("the Platform", "we", "us", "our") operates the online sports betting and casino platform accessible at https://wbet.cam. In the course of providing services to our Members — including sports betting on events such as EPL and Liga Super Malaysia, live casino games, slot titles, arcade products, and associated financial transactions — we necessarily collect, process, and store certain categories of personal data.
This Privacy Policy ("Policy") sets out, in transparent and accessible terms, our data processing practices in relation to all users of the Platform, including registered Members and visitors who have not yet created an Account. It applies across all interfaces through which wbet is accessed, including desktop browsers and mobile-optimised experiences.
wbet operates under international licensing standards and handles Member data in accordance with recognised data protection principles including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We do not sell, trade, or rent Member personal data to unaffiliated third parties for their own marketing purposes.
This Policy should be read in conjunction with our Terms & Conditions. In the event of any inconsistency between this Policy and the Terms, this Policy shall govern matters relating to personal data and privacy.
In this Policy, the following terms carry the meanings set out below:
wbet collects Personal Data across several categories, depending on your interaction with the Platform. The table below summarises the main categories of data collected and the primary source of each:
| Category | Examples | Primary Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Provided by Member at registration or KYC |
| Contact Data | Email address, mobile number, residential address | Provided by Member at registration |
| Financial Data | Payment method details, transaction history, deposit/withdrawal amounts in MYR | Payment providers (Touch 'n Go, DuitNow, FPX, Maybank, CIMB, etc.) |
| KYC Documents | Copies of government ID, utility bills, bank statements, source-of-funds evidence | Submitted by Member during verification |
| Gaming Activity Data | Bet history, game session logs, win/loss records, wagering activity | Generated automatically through platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Collected automatically via platform access |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Generated through Member-initiated contact with wbet support |
| Usage & Analytics Data | Pages visited, click paths, time on site, referral source, in-platform navigation behaviour | Collected via cookies and internal analytics tools |
We collect only the minimum data necessary for the purpose in question. We do not collect sensitive personal data categories (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless this is strictly required for compliance with applicable regulatory obligations and you have provided explicit consent.
wbet processes Member Personal Data for the following defined purposes:
We use your Identity Data, Contact Data, and Financial Data to create and maintain your Member Account, process deposits and withdrawals in MYR, calculate and credit bonuses, and deliver the full range of sports betting, live casino, slot, and other gaming services available on the Platform.
We process KYC Documents and Identity Data to verify your age (minimum 21 years) and identity, to comply with our international licensing obligations, and to fulfil anti-money laundering (AML) and counter-terrorism financing (CTF) requirements. This processing is mandatory — failure to provide required KYC information will result in account access restrictions.
Financial Data is processed to execute payment instructions via Malaysian payment channels (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong) and cryptocurrency networks (BTC, USDT), to detect and prevent fraudulent transactions, and to maintain accurate financial records.
Technical Data and Gaming Activity Data are processed to detect and prevent unauthorised access, account fraud, bonus abuse, collusion, money laundering, and other forms of platform misuse. This includes the use of automated monitoring systems that flag unusual patterns of activity for human review.
Gaming Activity Data and communication records are processed to support our responsible gambling programme — including the monitoring of at-risk gambling behaviour, the enforcement of self-imposed limits, and the administration of self-exclusion requests. This processing is necessary to fulfil our duty of care to Members.
Communication Data is processed to respond to your enquiries via live chat and email, to resolve disputes, and to improve our support operations. Support interactions are recorded for quality assurance and training purposes.
Usage & Analytics Data and Technical Data are processed on an aggregated and anonymised basis to understand how Members interact with the Platform, to identify areas for improvement, and to inform product development decisions. Individual users are not profiled for targeted advertising through this activity.
All categories of Personal Data may be processed where necessary to comply with applicable laws, court orders, regulatory demands, or the requirements of our international licensing authority. Such processing overrides consent and is carried out on the basis of legal obligation.
wbet processes your Personal Data on the following legal bases:
wbet does not sell your Personal Data to third parties. We may share your data with the following categories of recipient, strictly for the purposes described in this Policy:
Financial Data and Identity Data is shared with payment processors — including Malaysian e-wallet operators (Touch 'n Go, Boost, GrabPay), bank transfer facilitators (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency network operators — to the extent necessary to execute your requested transactions.
KYC Documents and Identity Data may be shared with certified third-party identity verification service providers who assist us in fulfilling our regulatory verification obligations. All such providers operate under data processing agreements requiring equivalent levels of data protection.
Gaming Activity Data (such as game session identifiers and wager amounts) is shared with our licensed game software providers to the extent required for game delivery, RTP auditing, and jackpot administration. No personally identifying information beyond session credentials is typically shared for this purpose.
We may disclose Personal Data to licensing authorities, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory demand. Such disclosures may be made without prior notice to the affected Member where legally required.
Personal Data may be shared with legal counsel, auditors, and other professional advisors on a confidential basis where required in connection with legal proceedings, compliance reviews, or corporate transactions.
No Third-Party Marketing: wbet does not share your Personal Data with unaffiliated third parties for their own marketing or advertising purposes. We do not participate in data brokerage activities.
wbet retains Personal Data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, Personal Data is securely erased or anonymised. Backup copies are subject to the same deletion schedules and are purged in line with our data lifecycle management procedures.
wbet implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:
While we take all reasonable precautions, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials. Please notify our support team immediately if you suspect any unauthorised activity on your Account.
wbet uses cookies and similar tracking technologies to operate and improve the Platform. When you first visit the Platform, you will be presented with a cookie consent notice. Your continued use of the Platform following consent constitutes acceptance of our cookie usage as described below.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through each browser's help documentation.
Subject to applicable data protection law and our regulatory obligations, you hold the following rights in respect of your Personal Data held by wbet. To exercise any of these rights, please contact our Data Protection team at [email protected].
You may request a copy of the Personal Data we hold about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete Personal Data. Certain changes (e.g., legal name corrections) require supporting documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to our regulatory retention obligations.
You may request that we restrict the processing of your Personal Data in certain circumstances, such as where you contest its accuracy.
Where processing is based on consent or contractual necessity, you may request your data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests. We will assess whether our grounds override your privacy rights.
We will respond to all verified data rights requests within 30 days. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days, with prior notice to you. We may need to verify your identity before processing a request to ensure Personal Data is not disclosed to an unauthorised party.
Note: Certain rights are subject to limitations where processing is required for compliance with legal obligations — for example, KYC records cannot be erased during the applicable regulatory retention period, even upon request. We will clearly explain any such limitations when responding to your request.
Strict 21+ Policy: wbet does not knowingly collect Personal Data from individuals under the age of 21. All users are required to verify that they are at least 21 years of age as part of the Account registration and KYC process. If we become aware that Personal Data has been collected from a person under 21, the relevant Account will be immediately suspended, all such data deleted, and any deposited funds returned in accordance with our procedures.
If you are a parent or guardian and believe that a minor has registered an Account on wbet or submitted Personal Data without your consent, please contact our support team immediately at [email protected]. We will investigate and take prompt action.
As an international platform operating under licensing frameworks outside Malaysia, some of the data processing activities described in this Policy may involve the transfer of Personal Data to countries other than your country of residence. This may include transfers to server infrastructure, game software providers, and KYC verification partners located in various jurisdictions.
Where Personal Data is transferred internationally, wbet ensures that appropriate safeguards are in place — including contractual data transfer agreements, standard contractual clauses, or equivalent mechanisms — to protect your data to a standard consistent with international data protection best practice.
By using the wbet platform, Malaysian Members acknowledge that their data may be processed outside of Malaysia. wbet operates in compliance with the data protection principles of its international licensing jurisdiction and takes reasonable steps to protect data transferred across borders.
wbet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations, or our data processing practices. All amendments will be published on this page with an updated "Last Updated" date at the top of the Table of Contents.
Where amendments are material — meaning they significantly affect your rights or our processing activities — we will provide advance notice via email to your registered address or through a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically to remain informed of how your Personal Data is being handled. The most current version of this Policy is always accessible at https://wbet.cam/privacy-policy.
If you have any questions, concerns, or formal complaints regarding this Privacy Policy or the way in which wbet processes your Personal Data, please contact us through the following channels:
Data & Privacy Enquiries:
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
Live Chat: Available 24/7 on the wbet platform — suitable for general questions. For formal data rights requests, email is preferred to create a written record.
Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a full response within 30 days. Complex requests may take longer; we will notify you if an extension is required.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to a relevant data protection supervisory authority under the law applicable to your jurisdiction. wbet will cooperate fully with any such regulatory investigation.
For concerns specifically related to responsible gambling, account protection, or self-exclusion — rather than data privacy — please visit our Responsible Gambling page or speak with our support team directly. These matters are handled by our Member Welfare team under a separate process.
We collect only the data we genuinely need to deliver our services, verify your identity, and meet our regulatory obligations. No unnecessary data collection — ever.
All data in transit is protected by TLS encryption. Sensitive records including KYC documents and financial data are encrypted at rest within our secured infrastructure.
wbet never sells, rents, or trades your Personal Data to unaffiliated third parties for their marketing purposes. Your information stays within the wbet ecosystem.
You can access, correct, restrict, or request deletion of your Personal Data at any time by contacting our support team. We respond to all verified requests within 30 days.
Every data processing activity at wbet has a defined purpose and legal basis. We publish this policy in plain terms so you always know how your data is being used.
We do not keep your data longer than necessary. Retention schedules are defined by purpose and regulatory obligation, and data is securely deleted once the period expires.
wbet is built on trust. Now that you understand how we protect your personal information, join over 150,000 Malaysian players who play confidently on our platform. 21+ only.